The View From The Afternoon
So, she leaves in June, not August. Two months. Allow me to do nothing about that whole thing, then. Bleh.
Still, moving on.. in all my time at Roys (dammit), you'd have thought I'd have experienced everything by now. All the complaints the customers could come up with.. all the petty staff arguments.. all the random things that would cause discussions to become uncivil.. all the seventeen year old innocent coworke- wait, no.

Where was I? Oh yeah. Well, NO! Today, a whole new customer type was born! This type is not the common drunk, whom you get about six of a day. Nor is it the 'I know my rights!' handbag woman, or the old guy who can't hear a word you say. This customer is henceforth christened:
The numpty
Let's take you back to about 3:40pm. I am on the kiosk, doing what I do best - lottery tickets, refunds, and selling alcohol to three year olds. It's a hard life. A guy comes into my queue, fourth in line.. behind the cute woman who used to work at the Uni newsagent, foreign lady and random guy. As I serve the cute woman and try to avoid looking at her breasts, I notice the new guy is being an arse to the foreign lady.
"Heheheheeheheheheh. You gotta have a LAUGH, ain't ya? heheheheheheheh."
"Come on love, smile already."
"Hey look, it's that guy off Eastenders!"
The customer he was referring to (who admittedly did look a bit like the guy off Eastenders) wasn't amused, so I considered calling a senior down in case he kept this behaviour up. He didn't, for now, so I served the foreign lady who looked a bit annoyed. Cue random guy getting the treatment.
"God, everyone's so miserable today."
"I'm happy! Look at me! I'm ON TOP OF THE WORLD! Heheheheheh."
He wasn't drunk. Maybe he was on something, who knows. I serve random guy, and numpty now has now playmate. Aww. Poor numpty. He settles for tapping his foot a lot, and then finally.. he reaches me. Turns out he'd bought a CD from one of the other checkouts, and as such needed to come to the kiosk to collect the actual disk. If we kept them in the cases, they'd last about five minutes. So off I go, looking through the box for his album. The Arctic Monkeys one, in case you were curious.
Disc in the case, receipt gets signed, done. Numpty already has a Roys bag, so I presume he'll be putting it in there. So I hand him the CD, and that's that... or not.
"I want a bag, you know."
Eh, fair enough. So I start to get him a bag, and...
"Don't take the piss."
"Erm.. I'm sorry?"
"Don't take the fucking piss with me."
Clearly a well adjusted individual. Right, what does Roys Training 101 state I should do right now? Oh yeah.
"Please don't be abusive with me, sir."
"It's your job to put it in a bag for me. Get me a fucking bag."
"I'm doing that already...?"
"Well, yeah, but it's your JOB."
"There's bags on the top of the checkout, too."
In hindsight, that might not have been a wise comment.
"Don't try and be clever with me, you fucking twat."
"Please stop being abusive."
"You want me to be fucking abusive? I can get a whole fucking lot more abusive than that. Twat."
A quick look around showed that the only workers nearby were Lynne, Angkhana and Maureen. Good workers all, but even if this became four-on-one.. with those teams? I'd fancy the chances of the one. Even if we avoided 'Black Ninja Style'. Okay, reinforcements.
"If you continue to threaten me, I'll have to call a senior."
And then came the ROYS FIRST for me. The first time that I have ever, in my time at that godforsaken company, been told that...
"You come the otherside of that fucking kiosk, and I'll fucking knock you right out, prick."
So knowing now that I'm dealing with someone who goes from zero to threatening-asshole in about thirty seconds, I do the only thing that someone in my situation can really do. I go the other side of the kiosk, and knock him out myself.
Wait, no. I do the emergency staff call over the kiosk, and watch as nearly the whole store staff descends towards the front of the shop. The guy picks up his CD and receipt (in the new shiny bag I just put them in) and walks out of the store.. stopping only to unleash the following torrent of inexcusable abuse from the entranceway:
"You numpty."
Which is handy, because up until that point I was having a hard job christening him. But NO MORE! After talking to other workmates afterwards, I now know he was also being an arse to Kay, Lucy, Lynne, and various other customers in the store while he was around. I also got cute woman who used to work in the Uni newsagent to help out providing details of what he looked like, so he'd be recognised by management if he came back. So yeah, she was nice. Bless her. But.. yeah.
At least he made for an interesting day.
Numpty.
Still, moving on.. in all my time at Roys (dammit), you'd have thought I'd have experienced everything by now. All the complaints the customers could come up with.. all the petty staff arguments.. all the random things that would cause discussions to become uncivil.. all the seventeen year old innocent coworke- wait, no.
Where was I? Oh yeah. Well, NO! Today, a whole new customer type was born! This type is not the common drunk, whom you get about six of a day. Nor is it the 'I know my rights!' handbag woman, or the old guy who can't hear a word you say. This customer is henceforth christened:
The numpty
Let's take you back to about 3:40pm. I am on the kiosk, doing what I do best - lottery tickets, refunds, and selling alcohol to three year olds. It's a hard life. A guy comes into my queue, fourth in line.. behind the cute woman who used to work at the Uni newsagent, foreign lady and random guy. As I serve the cute woman and try to avoid looking at her breasts, I notice the new guy is being an arse to the foreign lady.
"Heheheheeheheheheh. You gotta have a LAUGH, ain't ya? heheheheheheheh."
"Come on love, smile already."
"Hey look, it's that guy off Eastenders!"
The customer he was referring to (who admittedly did look a bit like the guy off Eastenders) wasn't amused, so I considered calling a senior down in case he kept this behaviour up. He didn't, for now, so I served the foreign lady who looked a bit annoyed. Cue random guy getting the treatment.
"God, everyone's so miserable today."
"I'm happy! Look at me! I'm ON TOP OF THE WORLD! Heheheheheh."
He wasn't drunk. Maybe he was on something, who knows. I serve random guy, and numpty now has now playmate. Aww. Poor numpty. He settles for tapping his foot a lot, and then finally.. he reaches me. Turns out he'd bought a CD from one of the other checkouts, and as such needed to come to the kiosk to collect the actual disk. If we kept them in the cases, they'd last about five minutes. So off I go, looking through the box for his album. The Arctic Monkeys one, in case you were curious.
Disc in the case, receipt gets signed, done. Numpty already has a Roys bag, so I presume he'll be putting it in there. So I hand him the CD, and that's that... or not.
"I want a bag, you know."
Eh, fair enough. So I start to get him a bag, and...
"Don't take the piss."
"Erm.. I'm sorry?"
"Don't take the fucking piss with me."
Clearly a well adjusted individual. Right, what does Roys Training 101 state I should do right now? Oh yeah.
"Please don't be abusive with me, sir."
"It's your job to put it in a bag for me. Get me a fucking bag."
"I'm doing that already...?"
"Well, yeah, but it's your JOB."
"There's bags on the top of the checkout, too."
In hindsight, that might not have been a wise comment.
"Don't try and be clever with me, you fucking twat."
"Please stop being abusive."
"You want me to be fucking abusive? I can get a whole fucking lot more abusive than that. Twat."
A quick look around showed that the only workers nearby were Lynne, Angkhana and Maureen. Good workers all, but even if this became four-on-one.. with those teams? I'd fancy the chances of the one. Even if we avoided 'Black Ninja Style'. Okay, reinforcements.
"If you continue to threaten me, I'll have to call a senior."
And then came the ROYS FIRST for me. The first time that I have ever, in my time at that godforsaken company, been told that...
"You come the otherside of that fucking kiosk, and I'll fucking knock you right out, prick."
So knowing now that I'm dealing with someone who goes from zero to threatening-asshole in about thirty seconds, I do the only thing that someone in my situation can really do. I go the other side of the kiosk, and knock him out myself.
Wait, no. I do the emergency staff call over the kiosk, and watch as nearly the whole store staff descends towards the front of the shop. The guy picks up his CD and receipt (in the new shiny bag I just put them in) and walks out of the store.. stopping only to unleash the following torrent of inexcusable abuse from the entranceway:
"You numpty."
Which is handy, because up until that point I was having a hard job christening him. But NO MORE! After talking to other workmates afterwards, I now know he was also being an arse to Kay, Lucy, Lynne, and various other customers in the store while he was around. I also got cute woman who used to work in the Uni newsagent to help out providing details of what he looked like, so he'd be recognised by management if he came back. So yeah, she was nice. Bless her. But.. yeah.
At least he made for an interesting day.
Numpty.
